Why can't I see an option to return my order?

The EXCHANGE OR RETURN BUTTON will no longer be available for an online order that is past the 30-day Return /Exchange window, or on an item that has been previously exchanged.

At this time our system will not allow for a return to process on any item that has previously been exchanged online.

What items cannot be returned/exchanged?

Final Sale items
Items exchanged in-store
Innerwear (underwear, bras)
Items purchased outside of the U.S. (International purchase)
Items that do not meet these criteria:

User-added image
Returns/Exchanges can only be processed through [Purchase History] in your online account. Please reference the image below.

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