Where is my order?

Thank you for shopping with GU USA! Below are instructions for tracking your order and the order process.

HOW TO CHECK MY ORDER STATUS

You can view your order information in the [Purchase History] section of your account. Click here to view your Purchase History/ Order History.

ORDER PROCESS

To help you easily locate your order and understand the tracking process, we have provided detailed instructions below. Follow these steps to stay updated on your delivery timeline and order status.
Your Home Delivery order will go through these steps:

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If your order status says "ON THE WAY" we suggest checking the tracking details through the carrier's website linked below:
・To track FedEx click here
・To track Lasership click here
・To track USPS click here

Please Note: Your order status may take additional time to update. Please refer to the Estimated Delivery Date that is provided in your order confirmation email. If your order is more than 2 business days past the last day of your Estimated Delivery Date, please contact our GU USA Customer Service by clicking the Contact Us button below for further assistance.

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