When Return/Exchange is canceled and re-submitted

If you canceled and re-submitted your Exchange or Return you may run into an error message stating:

"It may take up to 10-20 seconds to issue the QR Code / Return Label. If you are unable to proceed, please refer to our FAQ page for further instructions."

If you encounter this error, we suggest using the original Return Label/QR code that was sent to your email address after submitting the first Return/Exchange application.

You will be able to use the original Return Label/QR Code if it was not already used or scanned by FedEx.

For more information on how to return including how to view your Return Label, please click here.

For any errors in receiving your Return Label, please reach out to our Customer Service team by clicking the "Contact GU USA" button below.

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