What to do after entering the incorrect verification code?

Go to the Login Page, after 5 failed login attempts, your account will be locked for 24 hours. If your account is locked, you can follow the steps below:

Wait the required 24 hours to be able to log into your account
Reset your password

Click the Forgot Your Password link.

You will receive a text message with the verification code via text from +1 844 442 0296

Example: “Your Uniqlo & GU online store verification code is XXXXXX(verification code) This code will expire in 30 minutes.”

Once you receive the code, please enter it in the verification code box and click submit.

Type in your new password, below are the necessary password requirements:

Between 8-20 characters
Contains both letters and numbers
Can use special characters
The new password and re-entered password confirmation must match

If you are unable to receive the verification code via your registered telephone number and need further assistance, please reach out to GU Customer Service.

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