1. GU TOP
  2. GU USA Customer Service
  3. Return / Exchange
  4. Online Orders

What is your Exchange & Return policy for gift returns?




 

If you wish to return an item that you received as a gift, you have multiple options available: 


◉ If you wish to exchange a gift received from an online order, the sender can process an online exchange through their account. 
◉ If you wish to return a gift received from an online order, we will credit the sender’s original form of payment for the cost of purchase. For instructions on how to return an online order, please click here.
◉ If you wish to return or exchange a gift from an in-store purchase, we will need the original physical receipt and original form of payment (for return) to process. 


 

Please note: When exchanging, all merchandise must be in its original selling condition and include the original product packaging, tags, and labels.

Please note: When exchanging in store all merchandise must be in its original selling condition and include the original product packaging, tags, and labels.


Final Sale: Items marked Final Sale may not be exchanged or returned.

 

Was this article helpful?
Please let us know why this article is not helpful.
Please let us know which part of article is hard to understandPlease let us know what information you are looking forPlease let us know which part was different from the description in the article?Please let us know how we can improve our policy/service to meet your needsPlease let us know the reason answer being not helpful and how we can improve it

Note :

Please do not fill in any personal information.

We are not able to respond directly to your feedback.


Feedback Submitted

We value your suggestion and we aim to make our customers happy.
We will use this information to improve our products and services.