What is Guest Checkout | Frequently Asked Questions

Guest Checkout allows customers to place an order without creating a GU USA account. First-time shoppers can complete their purchase by providing only the information necessary to process their order.

Contents
• How to Place an Order
• View Order History
• Returns & Exchanges
• Frequently Asked Questions

Shipping Options

• Some orders may require additional processing time depending on the items purchased.
• Your estimated delivery date will be displayed during checkout after selecting a delivery method.

Shipping Fees

• Shipping fees apply to each order separately and orders cannot be combined.
• Payment processing fees are not included in the merchandise total used to calculate shipping eligibility.
• All prices include applicable taxes.
• You may click HERE to view more information on our shipping options

Accepted Payment Methods

• Credit Card

Guest Checkout Steps

1. Add your desired items to the cart.
2. Review your cart and select Proceed to Checkout.
3. Select Checkout as Guest.
4. Enter your email address.
5. Select your delivery method.
6. Select your payment method.
7. Review your order details, agree to the Guest Checkout Terms and Conditions, and select Place Order.

• Your checkout session may expire after a period of inactivity. If this happens, return to your cart and restart checkout.
• Order details cannot be changed after an order has been placed.

• View Detailed Guest Checkout Instructions

  1. Select your desired color, size, and quantity, then choose Add to Cart.
     • Eligible items can be altered during this step.
  2. Review your cart and select Proceed to Checkout.
  3. Select Checkout as Guest, enter your email address, and select Continue.
     • Please verify your email address carefully before proceeding.
     • If the email address is already associated with a registered account, you may be prompted to sign in or use a different email address.
  4. Select your preferred delivery method and shipping address, then confirm your shipping preferences.
     • The estimated delivery date will be displayed after confirmation.
     • Delivery date selection may not be available for Store Pickup orders.
  5. Choose Credit Card as your payment method.
  6. Review your order details and email address, agree to the Guest Checkout Terms and Conditions, and select Place Order.
     • You may edit your email address prior to submitting the order.
     • Once the order is submitted, the email address, shipping information, and order contents cannot be changed.
     • A Guest ID will be displayed and emailed after order completion. Save this information for future order tracking and support requests.

Benefits of Creating an Account

Creating a GU USA account unlocks additional features and services that are not available through Guest Checkout.

• Customers can create an account after placing a Guest Checkout order by logging in with their Guest ID and accessing Order Details or Order History.

You can view your Guest Checkout order history by following the steps below.

1. Open the Guest Login Page and select Log In with Guest ID.
2. Enter the email address used when placing the order and your Guest ID, then sign in.
   • Your Guest ID can be found in your order confirmation email.
   • If you placed multiple Guest Checkout orders, a separate Guest ID may have been generated for each order.
   • If you cannot locate your Guest ID, use the Guest ID Recovery Tool.

• Guest Checkout order history is available for up to 7 months from the order date.
• Customers with a registered GU USA account can access order history for up to 15 months.

Before requesting a return or exchange, please review the Returns & Exchanges Terms and Conditions .

Exchanges

For online orders, exchanges are processed as a return and a new order.

• Replacement orders are paid using a credit card.
• Customers must log in using their Guest ID to initiate an exchange request.

If inventory is available, exchanges may also be completed at a GU USA store. Please review the store exchange policy before visiting.

Returns

Returns for online purchases must be mailed back to the Online Store returns warehouse.

• Returns cannot be processed at retail stores.
• Returned merchandise must meet all return eligibility requirements.
• Please review return instructions before sending your return.

View Return Instructions

• Q. I did not receive my order confirmation email. Did my order go through?

  If your order appears in Order Details or Order History after logging in with your Guest ID, your order was successfully placed.

  Log in using the email address associated with the order and your Guest ID to verify your order status.

  • If your order appears in Order History, it will continue to be processed even if you did not receive the confirmation email.
  • Order-related emails cannot be resent.
  • If you are not receiving emails, please review your email settings, spam folder, and email filtering rules.

• Q. I don't know my Guest ID. What should I do?

  Your Guest ID is included in your order confirmation email.

  If you cannot locate your Guest ID, use the Guest ID Recovery Tool and follow the on-screen instructions.

  Recover Your Guest ID

• Q. I cannot log in with my Guest ID.

  Please verify the following information before attempting to log in again:

  • Confirm that your email address has been entered correctly.
  • Ensure there are no spaces before or after the email address.
  • If you copied and pasted your email address, confirm that no extra spaces were added.
  • If you have placed multiple Guest Checkout orders, each order may have a different Guest ID.
  • Verify you are using the Guest ID associated with the order you are trying to access.

• Q. I logged in, but my order is not showing in Order History.

  You may be logged in using a different Guest ID than the one associated with the order.

  • Each Guest Checkout order may be assigned a unique Guest ID.
  • Check your order confirmation email to verify the Guest ID used for that order.
  • Log out and sign in again using the correct Guest ID.
  • Guest Checkout orders can be viewed for up to 7 months from the order date.

• Q. Can I change or cancel my order?

  Order Changes

  Once an order has been placed, the order details cannot be modified.

  Order details include:

  • Items ordered
  • Delivery method
  • Shipping address
  • Payment method

  If changes are needed, you must cancel the order (if eligible) and place a new order.

  Order Cancellation

  • Orders may only be canceled within 30 minutes of being placed.
  • After the cancellation window closes, the order cannot be canceled or modified.

  View Order Cancellation Policy

• Q. Can I create a GU USA account after placing a Guest Checkout order?

  Yes.

  After logging in with your Guest ID, you can create a GU USA account from either:

  • Order Details
  • Order History

  Creating an account provides access to additional features, including expanded payment options, order history retention, promotions, favorites, back-in-stock notifications, and product reviews.

  Log In With Guest ID