1. GU TOP
  2. GU USA Customer Service
  3. Return / Exchange
  4. Online Orders

Return Processing Delays October




Due to an upcoming system update at our warehouse, all returns that arrive to our warehouse on and between the dates of October 2nd 2025 and October 10th 2025 may experience a delay of up to 5 business days, in addition to our standard return processing time of 7 business days, for a potential return processing time of up to 12 business days. 

We appreciate your understanding while we create a better customer experience.
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