How can we help?

Please see below for the official GU USA mailing and social media accounts:

● Instagram: @gu_usa_official
● TikTok: @gu_usa

*GU official accounts are marked with the following verification mark next to the account name:


GU does not use public emails.

Beware of fake accounts and emails pretending to be from GU USA or any of its subsidiaries. GU will NOT use accounts without the certification mark or Gmail (or similar mailing domains) to make any event/activity announcements.

● In case you receive emails from accounts not included above, we recommend NOT to click on links in the message, open attachments, or reply to the message. Please delete the entire message and block the fake account to prevent further damage.
● Should you want to confirm the email/message you have received or report unofficial accounts, you may use any of the official GU customer communication channels below.


How to Identify Fake Email, Websites and Social Media Accounts

[Fake Email]
● If you receive a suspicious email, please check the sender and see if it is from GU. Kindly check if the sender's email address will end at: "@"

You may refer to the list below for the official GU USA email addresses:

● Account related: noreply_us@mail.fastretailing.com
● E-Newsletter emails: noreply-enews@mail.uniqlo.com
● Order related: no-reply.us@ml.store.gu_global.com
● Customer Support Email Address: guusa_contactus@gu-global.com


Characteristics of counterfeit addresses:
1. In front of @, alphabets with no meaning are randomly listed:
Example: lhwiagfpsy@ml.store.gu.com

3. Adding "GU" in the address but the domain is under a public email service:
Example: guhiring@yahoo.com / hrgu@gmail.com
 

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BIMI [Brand Indicators for Message Identifications]

GU has implemented strict security measures to prevent email impersonation. To help customers recognize authentic emails, GU now uses BIMI (Brand Indicators for Message Identification).

This allows the official GU logo to appear next to emails in supported inboxes.

Popular email providers supporting BIMI:

Gmail:
● The GU logo will be displayed when emails are opened in a desktop browser.
● On mobile (iOS/Android), the logo will be displayed in the email list view, as well as when an email is opened.
● Additionally, a "Blue Verified Checkmark" appears on both desktop and mobile versions of Gmail.

Apple Mail (iCloud.com):
● The GU logo will be displayed in the Apple Mail client (iOS, macOS, iPadOS) and on iCloud.com. (Apple Mail supports BIMI on iOS 16, iPadOS 16, macOS Ventura 13 and later, and iCloud.com)

Yahoo! Mail - AOL:
● The GU logo will be displayed in the message list and read view experiences in the mobile mail applications for Yahoo! Mail and AOL users (iOS/Android).

Important Notice:
● Not all email providers currently support BIMI (the complete list of email providers supporting BIMI can be found on the “bimigroup” website).
● The GU logo won’t be displayed in some popular email desktop software (Microsoft Outlook, Mozilla Thunderbird, etc.).
●GU emails originate from different domains and subdomains so the logo might not always be visible, even if the email is authentic and from GU or FAST RETAILING. Be aware that the range of domains and subdomains displaying the GU logo is gradually expanding.

If you receive a suspicious email: 
If an email claiming to be from GU seems suspicious, please delete it without opening. If opened, do not reply, click any links, or download attachments. In case of doubt about the authenticity of an GU email, please contact the Customer Service Support.

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[Fake SNS account]
● Official accounts have the following verification badge next to the account name. Badges will not appear on fake accounts.

GU Instagram: 


GU TikTok: