How do I contact GU USA Customer Service?

These pages will provide answers to our frequently asked questions.

What is your return policy for online orders?

Which shipping options do you offer and how much do they cost?

Where is my order?

If you can’t find what you’re looking for, you can search a phrase or keyword on our FAQ.

To get in touch with our Customer Service team, please email us at guusa_contactus@gu-global.com or click Contact GU USA at the bottom of the page. Our team will be more than happy to help!

GU USA Customer Engagement Center hours are Monday-Sunday 9 AM – 5 PM EST.

Please note: Starting June 1, 2025 GU USA Customer Engagement Center hours will change to Monday-Friday 9AM – 5 PM EST.

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