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- [9/4/26] Online Return Tracking Temporary Delay
[9/4/26] Online Return Tracking Temporary Delay
September 4, 2026
FedEx and USPS return tracking numbers are currently experiencing a temporary delay in updating online. This is only regarding tracking information found on FedEx tracking page, USPS tracking page, and GU USA Online Tracking status. This does not affect any refunds or refund timeline as packages are still being delivered to our GU USA Warehouse.
We appreciate your patience and understanding while we work with our carriers to resolve this issue!
Related Q&A
- [9/4/26] Online Return Tracking Temporary Delay
- How do I return my online order?
- What is your Exchange & Return policy for Online and Pick Up In-Store Orders?
- What is the status of my online return?
- Can I return my in-store purchase with my online return?
- Is there a fee for returning my online order back to your warehouse?
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