1. GU USA Customer Service
  2. Online
  3. Troubleshoot
  4. [9/4/26] Online Return Tracking Temporary Delay

[9/4/26] Online Return Tracking Temporary Delay



September 4, 2026

FedEx and USPS return tracking numbers are currently experiencing a temporary delay in updating online. This is only regarding tracking information found on FedEx tracking page, USPS tracking page, and GU USA Online Tracking status. This does not affect any refunds or refund timeline as packages are still being delivered to our GU USA Warehouse.

We appreciate your patience and understanding while we work with our carriers to resolve this issue!

Was this article helpful?
Please let us know why this article is not helpful.
Please let us know which part of article is hard to understandPlease let us know what information you are looking forPlease let us know which part was different from the description in the article?Please let us know how we can improve our policy/service to meet your needsPlease let us know the reason answer being not helpful and how we can improve it

Note :

Please do not fill in any personal information.

We are not able to respond directly to your feedback.


Feedback Submitted

We value your suggestion and we aim to make our customers happy.
We will use this information to improve our products and services.