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EXCHANGE / RETURN OVERVIEW 

Applies to both in-store and online purchases:

What items cannot be returned/exchanged? 

• Final Sale items 
• Innerwear (underwear, bras) 
• Items purchased outside of the U.S. (International purchase) 
• Items without a receipt
• Items that do not meet these criteria: 

IN-STORE 

In-store returns and exchanges can only be made within 30 days including the Date of Purchase.
Please note: You must have your original receipt (digital or physical copy) to return or exchange in-store. 

In-Store Returns:

Merchandise purchased in our GU U.S. store can only be returned at our GU SoHo location up to 30 days (*) from the purchase date for a full refund to the original form of payment

In-Store Exchanges:
Merchandise purchased at our GU U.S. SoHo location can only be exchanged at the GU SoHo store location. 

ONLINE 

Online Purchases/ In-store Pickup returns and exchanges can only be made within 30 days from the Shipping Date.

※Items purchased online must be shipped out by the last day of the return period. You can check the "Return By" date in your Purchase History Page. 

Online Returns:

Online returns can ONLY be accepted at our warehouse via mail with our Prepaid Return Label.  

Please Note: All online returns are subject to a $7 return fee (plus any applicable state tax) that is deducted from your total refund received. This fee is non-refundable. 
 
WE CANNOT ISSUE REFUNDS/RETURNS FOR ONLINE ORDERS AT STORES. 
 
※If you want to Exchange/Return an item purchased online, you will need to apply for a Exchange/Return from [Purchase History] and receive your Return Label before returning your item. 

▼To view instructions for Online Returns click here  

 

Online Exchanges:
Merchandise purchased through GU-global.com can be exchanged online via your Purchase History Page or at our GU SoHo store only if it is for the same item just in a different size/color. 
 
※If an item purchased online is exchanged at a physical store location, it cannot be returned to the warehouse. 
※Items that are exchanged in store forfeit the ability to be returned, as the exchanged items are now considered FINAL SALE.  

※If you want to Exchange/Return an item purchased online, you will need to apply for a Exchange/Return from [Purchase History] and receive your Return Label before returning your item. 
▼To view instructions for Online Exchanges click here 

COMMON QUESTIONS