Our online orders are shipped across the US using trusted carriers. To manage your deliveries, use the carrier’s official tracking tools for real-time updates. Most carriers also offer apps for easy and secure delivery management.

Helpful link:  How can I check the status of my order?  

How to Contact Each Delivery Carrier

 

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• Phone: +1-800-463-4449 (Press 2 to Track a Package or Contact Agent) 

• Operating Hours: 24/7 automated support; live agents typically available Mon–Fri: 7 AM–9 PM CT, Sat: 9 AM–3 PM CT 

   

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• DashLink is a DoorDash service for delivering packages. 

• To contact DashLink, click “Help” in the top right corner of the tracking page, then select “Call our team”. ​ 

• If your order is out for delivery, you can also message or call your assigned driver for more delivery details. 

Amazon

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• To contact Amazon: please click on the button above. Enter the Tracking ID provided to you via email. Follow the prompts regarding the issue and select the best form of contact between email or phone. 

• You may sign into your personal Amazon account to view additional delivery details. 

 

COMMON QUESTIONS

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My delivery is late what should I do?

Standard Shipping takes 3–7 business days from shipment. Expedited Shipping is available for orders placed before 12 PM EST (Mon–Fri). Orders placed after 12 PM or on weekends may take an extra day. Please check your tracking status via your Purchase History. If the status is stuck in “label created” or “in transit” for several days, please contact our Customer Service team by email below. Our agents will be happy to investigate this issue.

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I received multiple tracking numbers. Was I charged additional shipping fees?

No. Even if your order ships from multiple warehouses and has multiple tracking numbers, you are only charged one shipping fee per order.

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My tracking number is invalid what should I do?

Please ensure there are no spaces in the tracking number when copying and pasting. Allow time for the tracking number to update on the carrier’s website. If it’s still invalid, please contact us by clicking the "By Email" button for assistance from our Customer Service team.

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My package says delivered but I can't find it.

Check common drop-off locations such as your mailbox, porch, garage, building mailroom, leasing office, or with neighbors. If you still can’t locate it, please contact us via the "By Email" button below.

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What should I do if I received a damaged delivery?

If your package or items arrive damaged, please contact us via email below so we can assist you.

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Can I change my shipping method once my order has been placed?

At this time, we are unable to modify any order details once an order has been placed. This includes changing the shipping method such as changing from home delivery to store pick up, changing the color or size of an item, swapping out items, and removing individual items from an existing order.

If you’ve made a mistake on your order, you may cancel within 30 minutes of placing it and create a new order with your desired changes.

Please note: If an order is no longer eligible for cancellation, you’ll be advised to initiate an Exchange/Return for eligible items that comply with our Exchange/Return Policy. For more information, click here.

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Can I request to have my package held or rerouted by the carrier?

At this time, we cannot have orders re-routed or held at your local Post Office or FedEx location. We sincerely apologize for the inconvenience this may cause you.