Can purchase history replace my receipt?

Your GU App purchase history is not a receipt, and it cannot be used to return or exchange items. It is simply a record of your purchases.

To return or exchange and item, you are required to have the original printed receipt.

For store purchases:

If your app was not scanned, unfortunately we cannot manually add items to your purchase history.

Please Note: GU online purchased items can only be exchanged in-store at this time. Online purchases can not be returned in store. Learn more about our Return & Exchanges policy here.

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