How can we help?

Exchanges 
 
You may cancel your Exchange request within 30 minutes of initially completing the Exchange application. 
 
1. Log into your GU account 
2. Navigate to “Purchase History” within your account 
3. Click on the “EXCHANGE OR RETURN” button associated with the order you were in the process of returning 
4. On the next page, click on the "DETAILS" tab at the top of your screen 
5. In this view, locate the item(s) that you would like to cancel your exchange request for 
6. Select the “CANCEL EXCHANGE” button for the item(s) that you would like to cancel your exchange request for 
7. A pop-up will appear confirming your selection(s). Confirm your canceled exchange request once more. 

Returns 
 
If you haven't shipped your return items to our warehouse yet, you are able to cancel your initial Return request. You can do so by following the steps below: 
 
1. Log into your GU account 
2. Navigate to “Purchase History” within your account 
3. Click on the “EXCHANGE OR RETURN” button associated with the order you were in the process of returning 
4. On the next page, click on the "DETAILS" tab at the top of your screen 
5. In this view, locate the item(s) that you would like to cancel your return request for 
6. Select the “CANCEL RETURN” button for the item(s) that you would like to cancel your return request for 
7. A pop-up will appear confirming your selection(s). Confirm your canceled return request once more. 
 
Your return request has now been canceled and the initial request will no longer show up in the “Return Details” section within your account.  
If you would like to request to cancel your return or exchange past the 30-minute window, please reach out to our Customer Service team for further assistance.