Why can't I see an option to return my order?

At this time our system will not allow for a return to process on any item that has previously been exchanged online.

Should you wish to return an item that you have previously exchanged online, please reach out to our Customer Service Center to assist with your return.
Please ensure the items are eligible for return according to our Exchange/Return policy here.

Returns/Exchanges can only be processed through [Order History], not [Purchase History] in your online account. Please reference the image below.

What items cannot be returned/exchanged?

Final Sale items
Items exchanged In-store
Innerwear (underwear, bras)
Items purchased outside of the U.S. ( International purchase)
Items exchanged in our retail store location
Items that do not meet this criteria:

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