Where is my order?

HOW TO CHECK MY ORDER STATUS

Thank you for shopping with GU USA! Below are instructions for tracking your order and the order process

You can view your order information in the [Order History] section of your account. Click here to view your Order History.

ORDER PROCESS

To help you easily locate your order and understand the tracking process, we have provided detailed instructions below. Follow these steps to stay updated on your delivery timeline and order status.
Your Home Delivery order will go through these steps:

User-added image

Your order status may not be updated due to an error.
If your order status says "ON THE WAY" we suggest checking the tracking details through the carrier's website linked below:
・To track FedEx click here
・To track Lasership click here
・To track USPS click here

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