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In-store Purchases  

We kindly ask that you return to the store to have the security tag removed. We do not suggest attempting to remove the tag by yourself as this can potentially damage the item. Please be sure to bring your original purchase receipt.  

If you are unable to return back to the store, please contact us at guusa_contactus@gu-global.com and we will partner with the store to get this issue resolved.   

Online Purchases 

If there is a GU location near you, we suggest you take the item along with a copy of your Invoice/Order Confirmation to have the security tag removed at the store. 
 
Alternatively, we kindly ask that you return the item back to the warehouse to be processed for a refund. Once the item is received by the warehouse, it will be processed as a return and a refund will be issued. We then suggest that you place a new order for the item. 
 
An Exchange is not available in this situation since you will not be able to request an exchange of the same item in the same color and size. For Exchanges you must select a different size or color of the item for it to be successful. 

For more information on How to Return an Online Order, please click here.