What should I do if an item is missing from my order?

If you are missing an item that you ordered, check your Order History details to confirm that the quantity shown matches the items received.

After confirmation that an item is missing from your order, please contact GU Customer Service via email with the information below so we may further assist you.

Order Number
Product ID of the item you should have received
Billing/Shipping Address
Telephone/Email Address associated with the order

Was this article helpful?

YES

Please let us know why this article is not helpful.

The article is hard to understand

This isn’t the information I was looking for

The explanation content and image used are different from the actual screen display

I do not agree with policy on this subject

Other

Please let us know which part of article is hard to understandPlease let us know what information you are looking forPlease let us know which part was different from the description in the article?Please let us know how we can improve our policy/service to meet your needsPlease let us know the reason answer being not helpful and how we can improve it

Note :

Please do not fill in any personal information.

We are not able to respond directly to your feedback.

Send