What should I do if I my order came with an item that GU does not sell.
Please contact us using the email link below with the following information listed below, and one of our agents would be more than happy to further investigate this issue.
Please include:
Order Number
Tracking Number
Name of Item Received
Suggestion Box
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Suggestion Box
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※Please answer from Store Service Survey.
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Suggestion Box
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We will continue to improve GU's products and services based on customer feedback.
We do not respond to individual replies to posts in the Suggestion Box.
Store service survey
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We will use this information to improve our store services.
Store service survey
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