Unfortunately, once an order is placed, we are not able to modify any order details. Customers do have up to 30 mins after order placement to cancel the order and you can apply a coupon on a new order. 

No, all coupons that want to be used during either an online or in-store order need to be applied during the checkout process.  

If you already have an active registered Uniqlo account, a new customer coupon was issued to you upon our launch September 19th. Please download the app to access your coupons.  

Coupons are only valid for a certain amount of time. If the coupon is not showing on your account, it is likely to be expired or already used. All coupon information regarding expiration dates can be found under Details

Yes! Since the order was not completed you can still use your coupon for a future order. 

Only one coupon can be use per order or in-store purchase. 

For Exchanges: The coupon is applied to every item equally, your coupon will not be affected.    
 
For Returns: The coupon will lose its value and cannot be replaced when returning an item. A coupon is forfeited once redeemed and cannot be reissued.

If you return the item and you would like to reorder another size, we cannot reissue the coupon or deduct the discount from your new order. You will only be refunded what you paid for the item after discounts have been applied if discounts are applicable.