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Exchange/ Return Period: 

Store Purchases: Within 30 days including the Date of Purchase 

Online Purchases: Within 30 days including the Order Date 

※Items purchased online must be shipped out by the last day of the return period. You can check the "Return By" date in your Order History Page 

Can I return my in-store purchase along with my online return?
Unfortunately, our returns warehouse is unable to process any in-store purchase refunds (or exchanges). Should you send your in-store purchase to our warehouse, you will not receive a refund, and you may not receive the item(s) back.
We apologize for this inconvenience but at the moment we are unable to accommodate any in-store purchase returns.  

Can I return items that I purchased online but exchanged in store? 

Unfortunately, all items that are being returned must match the original details of your order. Items that are exchanged in store  forfeit the ability to be returned, as the exchanged items are now considered  FINAL SALE.

 
What items cannot be returned/exchanged? 

• Final Sale items 

• Innerwear (underwear, bras) 

• Items purchased outside of the U.S. (International purchase) 

• Items that do not meet these criteria: 

[About Exchanges]

For In-Store Purchase:

Merchandise purchased at our GU U.S. location can only be exchanged at the GU SoHo store location.

For GU.com Purchases:

Merchandise purchased through GU-global.com can be exchanged online via your Order History Page or at our GU SoHo store only if it is for the same item just in a different size/color.
*If an item purchased online is exchanged at a physical store location, it cannot be returned to the warehouse.
Items that are exchanged in store forfeit the ability to be returned, as the exchanged items are now considered FINAL SALE. 

▼To view instructions for Online Exchanges click here

[About Returns]

For In-store Purchases:

Merchandise purchased in our GU U.S. store can be returned at our GU SoHo location for a full refund to the original form of payment up to 30 days (*) from the purchase date.
 

For Online Purchases:

• Currently we do not offer Pay In-store/Pick up In-store.
• If paid with Credit Card / Debit Card / Klarna / Paypal / Apple Pay payment options Returns can ONLY be accepted at our warehouse via mail with our Prepaid Return Label. 

WE CANNOT ISSUE REFUNDS/RETURNS FOR ONLINE ORDERS AT STORES.

※If you want to Exchange/Return an item purchased on GU.com, you will need to apply for an exchange/return from [Order History] before returning the item.
Items that are exchanged in store forfeit the ability to be returned, as the exchanged items are now considered FINAL SALE. 

▼To view instructions for Online Returns click here