Can I cancel or modify my order?

IMPORTANT

Modifications are not possible once your order has been placed.

You can cancel an online order within 30 minutes of placing it from your Purchase History. If the CANCEL button doesn’t appear, the order has already started processing and can’t be canceled online.

If you no longer want the items, please wait until the order arrives and then submit a return according to our Return Policy.

Steps to Cancel Order (within 30 minutes)

Sign in to your GU USA account.

Go to [MEMBERSHIP] ➡ [Purchase History].

Click [CANCEL] next to the order you want to cancel.

In the prompt, select [CANCEL THIS ORDER] to confirm.

You’ll see an on‑screen confirmation, and a cancellation email will follow shortly.

If the CANCEL button does not appear, the order has started processing and cannot be canceled online.
We do not charge customer before shipping the order. If you notice a pending authorization after canceling, it should drop off within 3–5 business days (timing can vary by bank).

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