How can we help?

Our Commitment to Accessibility

GU is committed to making our website content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at email our team at guusa_contactus@gu-global.com "Disabled Access" in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

How do you keep my personal information secure? 

We take your privacy and security very seriously. We work hard to make sure that we only use your information in the ways that you want us to. When you shop our website we protect your payment details so that all your information is encrypted before it is sent over the internet. Please read our Privacy Policy for further details.

How safe is shopping on WWW.GU-GLOBAL.COM?

We realize how important it is to securely store any information that you provide. GU maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. Rest assured, we take the privacy and security of your payment and personal details very seriously.

What devices are supported? 

The following environment is recommended. Please note that using an OS or browser that is no longer supported may cause security issues. If you are using a non-recommended environment, please consider updating to a recommended environment.

■PC site:

[Windows] OS: Windows 10

browser: Internet Explorer 11 or later/Firefox

latest version/Google Chrome latest version.

[Macintosh] OS: Mac OS X Latest

Browser: Safari latest version

■Smartphone site

iOS version: iPhone iOS 15 or later

Android version: Android OS 9 or later

■GU app

iPhone, iPad/iOS version: iPhone iOS 13.0 or later

Android version: Android OS 9.0 or later

*If you are using an Android OS below 9.0, you will not be able to update to the latest version of the GU app (7.5.0 or later).