Troubleshoot
- What should I do if my item is out of stock?
- What should I do if the security tag was not removed from an item I purchased?
- What should I do if I my order came with an item that GU does not sell.
- What should I do if I am not satisfied with my order?
- Refund Method and Timeframe
- Why can't I see an option to return my order?
- What should I do if my order arrived damaged?
- Where is my order?
- Online Price Adjustment
- Not Receiving SMS
- Password is locked
- How do I return my online order?
- Email Settings
- Can I change my shipping address?
- Password Reset Troubleshoot
Suggestion Box
Please select a category.
Suggestion Box
Please select a category.
※Please answer from Store Service Survey.
Suggestion Box
Please let us know your suggestion and impressions.
We will continue to improve GU's products and services based on customer feedback.
We do not respond to individual replies to posts in the Suggestion Box.
Store service survey
Please let us know your thoughts and requests regarding your visit to our store.
We will use this information to improve our store services.
Store service survey
We do not provide individual responses to opinions received in the survey.
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