How can we help?

Online

• What should I do if my item is out of stock?
• What should I do if the security tag was not removed from an item I purchased?  
• What should I do if I my order came with an item that GU does not sell. 
• What should I do if I am not satisfied with my order?
• GU App Referral Program
• Refund Method and Timeframe
• How do I create an account?
• How do I place an order?
• Why can't I see an option to return my order?
• What should I do if my order arrived damaged?
• Where is my order?
• Not Receiving Email
• What should I do if an item is missing from my order?
• Online Price Adjustment
• Coupons (How to Use)
• Not Receiving SMS
• Password is locked
• Email Address and SMS Verification
• Does GU offer Giftcards?
• How do I return my online order?
• Which forms of payments do you accept?
• Email Settings
• Coupons (Overview)
• Edit/Change Information of my GU Account Membership
• Estimated Delivery Dates
• How to Delete a GU account
• I forgot my password, what should I do?
• Can I change my shipping address?
• How long can I keep items in my cart?
• Paying with Klarna
• Password Reset Troubleshoot
• Can I cancel my order?