For the Upcoming 2024 Holiday Season

⮞ Extended Return Period- 60 days

As a limited-time offer, orders placed during 11/15/24 – 12/24/24 ET are eligible for an extended return period of 60 days.
Orders placed before 11/15/24 or after 12/24/24 are eligible for return within the standard 30-day return period.

Ex: Purchase date: 11/22/24 ➟ Last Day to Return to store or mail out online return would be 01/20/2025.

If you wish to return an item that you received as a gift, you have multiple options available: 

◉ If you wish to exchange a gift received from an online order, the sender can process an online exchange through their account. 
◉ If you wish to return a gift received from an online order, we will credit the sender’s original form of payment for the cost of purchase. For instructions on how to return an online order, please click here.
◉ If you wish to return or exchange a gift from an in-store purchase, we will need the original physical receipt and original form of payment ( for a return) to process. 

ONLINE EXCHANGE POLICY

- Merchandise purchased on GU.com can be exchanged within 30 days of the order date. 
- Exchanges will only be accepted for the same product in a different color or size.
- Products must be unwashed, unworn and with all tags attached.  


To exchange:  Please return the unwanted products to our warehouse and place a new order. 
You will be charged a $7 return fee on the original order, but you will not be charged for shipping on the Exchange order. 
In order to deliver the exchanged product(s) without waiting for the returned product from the customer, a temporary hold will be placed on the credit card on file equal to the cost of the new item(s). The hold will fall off upon return processing at the warehouse. Should you choose to keep both the exchanged items and the new order, you will be charged for both.


The only available payment method for our Exchange Application is a credit card.
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FOR INSTRUCTIONS ON HOW TO PROCESS AN EXCHANGE for ONLINE ORDERS please click here. 
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ONLINE RETURN POLICY 

Items must be returned within 30 days of purchase date, unworn, unwashed with tags attached.
We cannot issue refunds or returns for online orders at any of our stores.

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FOR INSTRUCTIONS ON HOW TO PROCESS A RETURN for ONLINE ORDERS please click here. 
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ONLINE RETURN POLICY [KLARNA] 

If you need to return part or all of your order, Klarna will issue you with a new statement.
Simply follow GU’s return instructions and make sure items are within GU's return policy.
Make sure to take note of the return tracking number.
Log into your Klarna account, select “Report a Return”, and they’ll pause your statement.
As soon as GU has processed your return, Klarna will send an adjusted invoice.

If you have paid for your order with a card, the refund will be made to the same card.
Returned or canceled orders should first be registered with GU.
Once we have received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return.

With a full return, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app. For other Klarna FAQs click here.

FEES

-Shipping fees are non-refundable.
- A $7 Return Shipping fee will be deducted from the refund amount to cover the cost of the return shipping.
This is a one-time fee per order, not per item.

**You can return multiple orders in the same box, just make sure to include the return labels along with the items inside the box.
If the return label for each return application is not included, the refund may not be issued or may be severely delayed. 

*What if I want to return an item that I previously exchanged?
-At this time our online system does not allow for an item(s) to be returned which already was previously exchanged.
-Please reach out to our Customer Service team to assist.
-Items must still adhere to exchange/return policy guidelines.